Return & Exchange

All customers must fill out an online returns form

CHANGED YOUR MIND?

If you change your mind about your purchase, please return items in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt. We will offer you a refund which will exclude postage costs. Please allow up to 7 days for this to be processed from the day you return the products.

Please also note that items must be returned with all barcode tags and labels intact.  

We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us. 

EXCHANGES 

Unfortunately, we’re currently unable to offer exchanges, but this is something we’re working hard to make possible!. We do have a fast turnaround time with refunding items, so you won’t be waiting long for your refund!

RETURN DELIVERY CHARGES

Unfortunately, we do not offer free returns. When returning unwanted items, you will be liable for the cost of posting it back to us.

We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us. 

FAULTY OR INCORRECT ITEMS

All our items are inspected before dispatch, however, should you receive a faulty or incorrect item please fill out an online returns form. You will then receive further instructions via email with a return address.  All items are checked when returned and if we find that your item is faulty then we will refund you the full cost of your product including your original delivery charges. Please allow up to 5 days for your refund to be processed from the day you return the products.

You will receive an email confirming the refund and the original order value with the refunded amount.  After you receive the refund confirmation email please allow at least 3 working days for the money to be placed back into your account.  Your card issuer or bank is responsible for crediting your account therefore we do not have any control over the described time frame.

NOTIFICATION OF RECEIPT OF YOUR RETURN

Once your returned order has been processed by our warehouse team, we will contact you via  email to let you know. If you do not receive an email from us within 5 days, please contact us and we will look into this for you.

ORDER CANCELLED 

Desi Fashion have the right to refuse or cancel any orders. This could be for a number of reasons, including out of stock items. If your order is cancelled you will be notified within 12 hours and a full refund will be issued instantly using the same payment method used for purchase.