Delivery Policy

PK Standard Delivery – Rs. 250

(Free Rs 5000 And Above)

Orders will be processed within 2-3 working days and shipped out as standard delivery in PK.

Please ensure to check the delivery information in the product description as our delivery dates do vary depending on your chosen requirements.

Please note all orders are dispatched from our warehouse Monday to Friday. Orders are not dispatched on Saturday, Sunday & Bank holidays.

TRACKING YOUR DELIVERY

You can track your order at any time by using the tracking number in the dispatch e-mail which is sent to you. Please visit our courier’s website where you can enter your tracking number to check the status of your order. www.royalmail.com.

PROBLEMS WITH YOUR DELIVERY

If you are not in when our courier tries to deliver and they cannot find a safe location to leave the package, they will leave a card and then attempt to deliver 2 more times, usually on the following working days to arrange a more convenient re-delivery day. Please follow the instructions on the card left by the courier. You can have your order delivered to a different address to the billing address of your debit/credit card. Please ensure that all details are correct before you checkout as amendments to your delivery details cannot be made once your order has been placed.

LOST/DAMAGED PARCELS

In the unfortunate event your parcel has been lost or damaged by our delivery partners, please contact us for further investigation. We will submit a claim on your behalf to our delivery partner for the lost or damaged parcel. When the claim is accepted, you will be issued with a full refund including the delivery costs. Our parcels are insured by our delivery partners but Pure Couture cannot be held responsible for parcels that have been lost/damaged in transit.